How do I refer someone?
Reach out or send a request through our free estimate page. Tell us who you are, who you're calling about, and what you need. We'll connect you with the project manager who covers that area, and that person becomes your contact for the rest of the job.
You can refer a client directly, or you can give the family our number and let them call. Both are fine. If you'd like to stay in the loop, tell us at the start and we'll make sure the project manager knows who to update.
What do you need from me?
Not much to start. Helpful details include:
- the address, or at least the city and county
- who lives in the home, and whether they're living there now
- who has the authority to approve the work and pay for it
- any deadline, such as an inspection, a court date, a closing or a lease-end
- any access issues, like a locked gate, a blocked door, or a client who prefers phone calls to visits
- photos, if you have them
If you don't have all of that, call anyway. The project manager can fill in the gaps at the first visit.
Discretion
The people you refer are often embarrassed, scared, or tired of being told what to do. We know our crew's behavior in the home matters. We don't share client addresses or details with anyone outside the job. The crew doesn't talk with neighbors about what's inside. We keep it low-key and private.
When the client is living in the home, the project manager talks with them directly, explains what will happen, and gives them a real say in what stays. That tends to go better for everyone, including you.
Documentation photos
Many professionals need a record. We can take before and after photos of each room for your file, a case record, a code compliance follow-up, or an estate accounting. Let us know at the start what you need to see and who should receive the photos. We only share them with the people you name.
Working within deadlines
A lot of referrals come with a clock attached. A compliance date. A court hearing. A closing. A move into assisted living. Tell us the date on the first call. Your project manager will tell you honestly whether the timeline is workable and what it would take, such as a larger crew or an extra dumpster. If a date can't be met, we'll say so early rather than at the last minute.
One national number, a local project manager
You call one number no matter where your client lives. Behind it is a local project manager who visits the home, gives the estimate, leads the crew, and does the final walk-through. That helps when you work across counties, or when the family lives in another state and needs someone local they can count on. See our service areas for where we work now.
For social workers
Your client may be living in the home, and the home may be unsafe. We can start with the rooms that matter most for daily living, often the kitchen, the bathroom and a clear path through the house. The project manager will work at a pace your client can handle and check in with you on any decisions. If there are live animals in the home, that's outside our work, but your project manager can connect you with trusted local professionals.
For adult protective services
APS referrals often involve an older or vulnerable adult who needs a safer home quickly. Tell us what your case plan requires, and who can sign off on the work. We'll take documentation photos if you need them and keep the client's information private. Homes with pet or human waste, rodent droppings and heavy odor are normal work for us, so you won't need to prepare the client or the home before we arrive.
For case managers
You may be coordinating a move, a return home from the hospital, or a safer setup so someone can stay where they are. We can work around appointments, home health visits and caregivers. The project manager can save medications, paperwork and personal items in labeled boxes so nothing your client needs gets lost.
For code enforcement
When a property has a notice or an inspection date, the owner often doesn't know where to start. You're welcome to share our number with them. Once they call, the project manager can explain the steps and work toward the date on the notice. With the owner's permission, we can share before and after photos to help show the work was done.
For realtors
A hoarded listing can stall a sale or keep it off the market. We can clear the home, sort out anything the family wants to keep, haul the rest, and deep clean so the home is ready to show. We can work around your listing date and keep it quiet so the neighbors and the sellers aren't put in an awkward spot. We don't do repairs, but your project manager can connect you with trusted local professionals for that part.
For probate attorneys
Estate cleanouts often involve heirs in different places and a lot of paperwork in one house. The crew sorts as they go, looking for wills, deeds, titles, bank statements, checks, cash, jewelry and anything else that matters to the estate. Found items are boxed and labeled for the person you name. Our page on estate cleanouts has more detail.
For fiduciaries and conservators
When you're acting for someone else, you need a clear record of what was saved, what was donated and what was hauled away. Tell us what you need. We can keep a list of saved items, take photos of each room, and send everything to you. Usable items get donated where we can, and metal and electronics get recycled where possible.
For property managers and landlords
When a unit is hoarded, you have a tenant, an owner and possibly a lease date to think about. We can work with a tenant who's still living there or clear a unit after a move-out. The crew sorts out personal papers and valuables so they can be returned. Read more on our page for landlords and property managers.
How cost and approval work
We don't publish prices because every home is different. The estimate is free, and it explains what's driving the cost: the size of the home, how full it is, how much sorting is needed, and how much cleaning is needed at the end. The person paying approves the estimate before any work starts. Financing is available for families who need it. For more detail, see hoarding cleanup cost.
If you're helping a family member understand the process, our page on how it works walks through each step in plain language, and helping a family member is written for the relative you're working with.
Common questions
Can I refer a client without the family calling first?
Yes. You can call us directly with the client's information, or you can give the family our number. We'll still need the person who approves and pays for the work to agree before anything starts.
Will you update me during the job?
Yes, if you ask. Tell us at the start who should get updates, and the project manager will keep you posted on progress, any problems, and the finish date.
Can you take before and after photos for my records?
Yes. We can photograph each room before and after the work and send the photos only to the people you name. Let us know what details your file needs.
What if the client doesn't want the cleanup?
We'll always try to include the person who lives in the home. The project manager can meet with them, explain the plan, and give them a real say in what stays. We won't force the work on someone, and we'll talk with you about what makes sense if they're not ready.
Do you handle homes with live animals?
Live animals and animal hoarding are outside our work. Your project manager can connect you with trusted local professionals, and we can handle the cleanup once the animals have been cared for.
Can you meet a court or compliance deadline?
Often, yes, but it depends on the home and how much time there is. Tell us the date on the first call. Your project manager will give you an honest answer about what's possible and what it would take.